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Resolved fight boss, disconnect by server crash.

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tsakalidis11

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been fighting officer jenny in pinkan i was winning she\ had her last poke deployed, and guess what.
 

tonyuy

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Apr 23, 2016
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i got disconnected when i was farming for a ditto on route 8, and it wont let me join back
 

Shinohara

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been fighting officer jenny in pinkan i was winning she\ had her last poke deployed, and guess what.
Hi @tsakalidis11

I'm sorry for the inconvenience.
The servers were down due to technical difficulties. However you should now be able to log on again.
Unfortunately, i regret to inform you that we are not able to refund you of your lost money/progress, reset the cooldown of the boss or give you back your consecutive wins because, unfortunately, our TOOLS do not allow us to check consecutive wins and therefore currently lack of the system to give them back to players.
However, our developers communicated that they will try their best to optimize our TOOLS in order to permit us to have a better check over these things, and many others, and therefore permit us to give a better help to players in these situations in the future.

Please, take your time to read below:
Lost by crash issues (Including disconnections and rollbacks)
Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.
Also, i would like to inform you that we are aware of the issues related to the status of our server, and i can assure you that our Developers are working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating.

I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request.
Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions.

As i cannot offer further support in this specific case, i will now close the thread.
If you have any further questions, please don't hesitate to ask.
Have a wonderful day!
 
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